Salon Ignite AI ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the "Website") or use our AI-powered services ("Services"), including our AI chatbots, SMS assistants, and voice bots built to help hair salons recover missed calls, cancellations, no-shows, and social media enquiries. By accessing and using our Website and Services, you agree to the practices described in this Privacy Policy.
01 Information We Collect
We collect information from you in several ways, including:
a. Personal Information
When you create an account, sign up for our services, or contact us, we may collect personal details such as:
- Name
- Email address
- Phone number
- Business name
- Billing and payment information
b. Usage Data
We may collect information about how you access and interact with our Website, including:
- IP address
- Browser type and version
- Device information
- Pages visited on our Website
- Time spent on each page
- Referring URL
c. AI Interaction Data
When you or your customers interact with our AI-powered chatbots and voice bots, we may collect:
- Chatbot and SMS conversation transcripts and logs
- Voice bot call recordings and transcriptions
- User inputs, queries, and responses provided to AI systems
- Appointment booking details captured through AI assistants
- Lead information collected via AI-powered forms and conversations
- Behavioural data related to chatbot engagement and interaction patterns
d. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data on user interactions with our Website. These technologies allow us to remember your preferences and improve your user experience. You can control cookies through your browser settings.
02 How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To process your requests, manage your account, deploy and maintain AI chatbots, and deliver the Services you have signed up for.
- To Improve AI Performance: To train, refine, and improve our AI chatbot models, conversational flows, and automation systems for better accuracy and user experience.
- To Communicate: To send transactional emails, such as account confirmations, updates about our Services, and customer support responses.
- To Generate Reports: To provide you with performance analytics, chatbot engagement metrics, lead conversion data, and other insights related to your AI services.
- To Improve Our Website and Services: To analyse usage trends, optimise the functionality of the Website, and personalise your experience.
- For Marketing and Promotions: To send you promotional material, updates, or offers that may be of interest to you. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
03 How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors who assist in providing our Services, including CRM platforms, telephony providers, AI processing services, payment processors, and customer support platforms.
- AI Platform Providers: Certain data may be processed by third-party AI and machine learning platforms that power our chatbot and voice bot services. We ensure appropriate data processing agreements are in place with these providers.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., court orders, subpoenas).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
04 Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption of data in transit, secure storage of conversation logs, and access controls for AI system administration. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
05 AI-Specific Data Practices
In relation to our AI-powered services, the following data practices apply:
- Conversation Data: Chatbot and voice bot conversations may be recorded and stored for quality assurance, service improvement, and dispute resolution purposes.
- AI Training: Anonymised and aggregated interaction data may be used to improve our AI models and conversational capabilities. Personal identifiers are removed before any data is used for training purposes.
- Data Retention: AI interaction data is retained for the duration of your service agreement plus a reasonable period thereafter, unless you request earlier deletion.
- End-User Disclosure: You are responsible for notifying your customers and end users that they may be interacting with an AI-powered system and that their interactions may be recorded.
06 Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional communications by following the unsubscribe link in emails or contacting us directly.
- Data Portability: In some cases, you may request to receive a copy of your data in a machine-readable format.
- AI Interaction Data: You may request access to or deletion of chatbot conversation logs and AI interaction data associated with your account.
To exercise your rights, please contact us using the details below.
07 Children's Privacy
Our Website and Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
08 International Data Transfers
As a company based in Australia, your personal information may be transferred to and stored in servers located outside of your country. This includes AI processing services and cloud infrastructure that may operate in jurisdictions with different data protection laws. By using our Services, you consent to the transfer of your data to these locations.
09 Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10 SMS & Voice Communication Compliance
Because our Services include SMS and voice-based outreach, the following Australian rules apply in addition to general privacy law:
- Spam Act 2003 (Cth) - commercial SMS messages sent via our Services must include sender identification and a functioning unsubscribe/opt-out mechanism, and require consent (express or reasonably inferred) from the recipient.
- Do Not Call Register Act 2006 (Cth) - telemarketing-style voice calls must not be made to numbers on the Do Not Call Register unless an exemption or existing business relationship applies.
- Consent & opt-out - end-users may opt out of SMS or voice communications at any time, and salons are responsible for honouring opt-outs promptly within their systems.
11 Call Recording Notice
State and territory surveillance/listening device laws in Australia generally require that a party to a call be notified when it is being recorded. Where our voice bots record or transcribe calls, an audible or written notice (e.g. "this call may be recorded and processed by an AI assistant") must be provided at the start of the interaction. Salon clients are responsible for ensuring this notice is enabled and delivered to their customers.
12 Data Breach Notification
We maintain practices consistent with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). Where an eligible data breach is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our legal obligations.
13 Application of the Privacy Act to Our Business
Many small businesses with annual turnover under $3 million are exempt from parts of the Privacy Act 1988 (Cth). Regardless of whether this exemption applies to us, Salon Ignite AI voluntarily handles personal information in line with the Australian Privacy Principles as a matter of good practice and to support our salon clients' own compliance obligations. We note that reforms to Australian privacy law are ongoing, and this policy will be updated to reflect any changes to small business obligations as they take effect.
14 Shared Responsibility With Salon Clients
Salon Ignite AI processes end-user data (Section 01c) on behalf of our salon clients under a service agreement. Salon clients remain responsible for:
- Having their own privacy policy or notice available to their customers;
- Ensuring appropriate consent is obtained for SMS, voice, and chatbot communications;
- Notifying customers that they may be interacting with an AI-powered system and that calls or messages may be recorded;
- Responding to their own customers' privacy requests, with our reasonable assistance.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.